Wise Food Now offers quick and efficient shipping directly to your mailing address. You can now peruse and select Wise Food Now products from the comfort of your home. We encourage you to take advantage of our free shipping offer, available for orders traveling within the continental United States. We provide shipping to Alaska, Hawaii, and Puerto Rico for only a 10% surcharge to cover the cost of freight. Our international shipping services are available through iGlobal Exports. Shipping rates are available through iGlobal documentation. Unfortunately, at this time Wise Food Now cannot ship merchandise to P. O. Box addresses. Most customers receive their shipment within two weeks of submitting their order.
Wise Food Now is committed to customer satisfaction and strives to provide the most satisfying product for the best value. We have the utmost confidence in our products, and for your convenience we offer a 30 day (from date of purchase) 100% satisfaction guarantee on our merchandise for any returns. If for any reason you are not completely satisfied with a Wise Food Now product, you may contact our return department to receive authorization for the return of your item. Once authorization for the return is received, you would only be responsible to cover the cost of return shipping, and subject to a 10% restocking fee. We request that all returns are unopened and returned to us in their original factory-sealed condition.
Prior to returning any Wise Food Now product, please contact us with the reason for your return. You may email us at info@WiseFoodNow.com or call our care representative to help you with the arrangements. Upon authorizing your return, we will issue you a Return Merchandise Number (RMA), which is necessary to process your return. We cannot accept or refund products that have been opened or used.
Please proceed with the following steps to complete an RMA (Return Merchandise Authorization):
1. If you have received a flawed or damaged product, we ask that you write the RMA number beneath the return address on your package. This will allow us to arrange a time for UPS to retrieve the shipment.
2. Be sure to include your original sales receipt or a copy of the receipt with your return. On the receipt, please legibly include your reason for returning the product as well as the RMA number. We cannot be responsible for returns that are incorrectly labeled or do not include the RMA number with the return merchandise. Such items will be returned to the sender without compensation.
- The return product should be immediately mailed to the address provided by our customer service representative. The merchandise must be received unsealed in its original packaging, including the sales receipt, reason for issuing the return, and the Return Merchandise Number (RMA). Please ensure you are mailing the item to the correct address, as we cannot compensate for lost shipments.
If authorized, your refund will be issued in the same method of payment as your initial transaction. This will occur within 20 business days of receiving and processing your return shipment.
